Privacy Policy

This privacy policy outlines how Chloe Howell Dietitian uses and protects any personal information you provide them.

What information I collect and why

I collect only the information I need to provide safe, evidence-based dietetic care. Information you provide:

Name, date of birth and contact details (email, phone)
Your address
GP details (where relevant)
Medical history
Current health conditions and symptoms
Medications and supplements
Blood test results or medical reports that you choose to share
Weight, height and lifestyle information
Payment details (managed securely by third-party processors)
Any further information you share during your consultations or other contact we may have with you

I collect and use your personal information to:

Provide safe and effective dietetic assessment and advice.
Develop personalised nutrition recommendations.
Communicate with you regarding appointments and your care.
Maintain accurate clinical records.
Meet relevant legal, professional and regulatory obligations.
Process payments and issue invoices.

Lawful basis for processing your information

I process your personal information in accordance with UK data protection legislation. Depending on the purpose, this may include processing that is necessary to provide healthcare services, fulfil legal obligations and manage my business.

Health information is special category data under UK GDPR and requires an additional legal condition for processing. Where appropriate, I will seek your consent for specific activities, such as sharing your information with another healthcare professional where consent is required.

How your data is used

I use your information to:

Respond to your enquiries
Provide consultations and support
Manage appointments
Maintain clinical records
Improve my services

I only use your information where I have a lawful basis to do so.

How your data is stored

I use secure, reputable platforms:

Practice Better

Used for your client portal, forms, health information, consultation notes, and messaging. Practice Better acts as a Data Processor on my behalf.

Practice Better may also include AI-assisted tools to support the generation and structuring of clinical notes. These tools process consultation information securely within the platform to assist with clinical documentation.

Used only for enquiries and administrative messages.

Payment processors

Stripe/PayPal store payment information securely. I do not store your card details.

All systems are password-protected and compliant with GDPR requirements. Some data may be stored or processed outside the UK; these providers comply with GDPR or equivalent safeguards.

Control of your personal information

I will not distribute, sell or lease your personal information to third parties unless I have your explicit permission or are required by law to do so.

You may request details of personal information, which we hold about you under the General Data Protection Regulation (GDPR). If you would like a copy of the information held please contact Chloe Howell, Data Protection Officer.

If you believe that any information we are holding on you is incorrect or incomplete, please email me as soon as possible and this will be updated/corrected.

Withdrawal of consent for personal information storage

If you do not wish for me to make use of your personal information in line with this policy, please contact me by emailing chloehowellrd@proton.me. You have the right to withdraw consent.

Please note that it is required by law that clinical records are kept for a minimum of 8 years from your last contact. After this time period, your records will be destroyed unless you request otherwise.

I am registered with the Information Commisioners Office (ICO). Should you have any queries in relation to General Data Protection Regulation (GDPR) here are my contact details:
Name: Chloe Howell
Email: chloehowellrd@proton.me